Clarence Standridge

11150 S Coltrane RD. | Edmond , OK, 73034 | 405-412-1589 | C.St837@gmail.com

Objective

Individually motivated, results driven worker looking to progress in the IT field in order to grow both technically and as a leader.

Education

Associates in Applied Science, Cyber Security

Rose State College, Midwest City, OK

2015 to Present

·   Major: Cyber Security

·   Minor: Networking

·   Related courses: Script Programming, Cyber laws and Ethics, Networking, Computer Hardware and Operating Systems, and Principles of Information Assurance

Associates in Applied Sciences, Automotive repair                                                        Graduated 2007

Wyoming Technology Center

·   Major : Automotive Repair

·   Related courses :Business finance

Security Clearance

·   Secret

Skills & Abilities

Problem solving

·   Ability to use all resources available to resolve issues with a minimal impact to users.

·   Ensure that I am working with customers to gather all relevant information about their request to provide technical support that exceeds customer expectation.

·   Experienced in making work schedules for multiple personnel to operate 24 hours with the most rest time available.

·   Communicate with customers to get information involving specific IT problems and provide technical support to correct the users issue.

Attention to detail

·           Regularly Inspect equipment to ensure that all aspect of machine meet federal standards.

·           Responsible for making sure that all documentation was properly maintained for government agencies.

·           Maintain a constant situational awareness to ensure that all servers are operating within the set guidelines and there is little to no customer impact.

Communication

·   Maintained detailed records on technical issues to ensure that there is not a repeated issue that may be a symptom of a larger issue.

·   Effectively coordinated repairs of equipment with outside locations and home office.

·   Successfully collaborated between customers and higher levels of tech support to ensure that the customers’ needs are being meet in a reasonable amount of time.

Leadership

·   Demonstrated motivation and aspiration as class president throughout previous college experience.

·   Instructed and trained dozens of soldiers to meet the Army standard for level two combatives.

·   Worked as a team leader in the Unites States Army Infantry supervising up to three personnel at any one time.

·   Supervised all repairs and maintenance on over $20 million dollars’ worth of equipment.

·   Organized and coordinated repairs and supervised personal in five states for a major oil field company to ensure all equipment met state and federal standards. 

·   Earned Certified Plant Maintenance Manager title through Association for Facilities Engineering.

Experience                                                                                                    Apr 2016-present

Service Desk Administrator

Nova Corp – DISA (DOD)

·   Provide support for the Defense Enterprise Email system comprised of over 1.4 million Department of Defense users on global NIPRNET (non-secure) and SIPRNET (classified) networks.

·   Serve as the primary point of escalation from local and regional service desks including all Army Theater Network Operations and Security Centers (T-NOSCs), Office of the Secretary of Defense (OSD), Joint Staff Pentagon Support, as well as all other DOD agencies for all DEE related issues.

·   Per service level agreements, provide immediate support for all Defense Enterprise Email incidents affecting VIP users including U.S. Military officers ranked O-7 and above, and civilian Senior Executive Department of officers ranked O-7 and above, and civilian Senior Executive Department of Defense officials.

·   Utilize the Exchange Management Console to troubleshoot Defense Enterprise Email user account and mailbox issues, and to assist in the determination of whether an issue is due to a server related problem or due to local client settings. Create and use PowerShell scripts to expedite time sensitive Defense Enterprise Email requests. Provide level 2 support for Microsoft Outlook and Outlook Web Access.

·   Monitor NIPRNET and SIPRNET client access server health via System Center Operations Manager (SCOM) utility for early detection of server issues which may directly affect Defense Enterprise Email performance in either regional locations, or across the global DEE community.

·   Utilize Remedy IT Service Management software to create and monitor tickets for all Defense Enterprise Email related incidents and issues, including Unauthorized Disclosure of Classified Information Spillages (UDCI) on the non-secure internet protocol routing network (NIPRNET), account management requests for alias and general overrides from Defense Manpower Data Center (DMDC), infrastructure tickets pertaining to Defense Enterprise Email assets, networking issues/incidents to ensure servers maintain proper port configuration, and hardware replacement (Form 7) requests pertaining to Defense Enterprise Email hardware.

·   Document all VIP incidents, UDCI spillages, scheduled service interruptions, conference calls, and other high-visibility reportable issues into a Shift Highlights report to maintain situational awareness between shifts in addition to ensuring DISA leadership is current on all ongoing issues.

Lead travelling maintenance technician 

Washita Valley Enterprises Inc.

·   Responsible for repairs and maintenance of oil field equipment to ensure compliance with Department of Transportation standards.

·   Ensured technicians at outside locations were performing all work to company and Federal standards.

·   Ensured shop and service vehicle had proper parts and equipment needed to complete repairs at any time.

Jul 2014-Aug 2015

Infantryman

United States Army

Jan 2009-Apr 2015

·   Responsible to maintaining combat readiness of self and all personnel under myself.

·   Responsible for training all personnel under myself in all combat related tasks.